The feds have just released proposed new rules for debt collection – but consumer groups say they would do very little to stop the onslaught of collection calls, emails and text messages that plague many Missouri households. The new rule would limit the number of phone calls debt collectors could make to seven per week per debt. However, Attorney Joanna Darcus with the National Consumer Law Center thinks seven calls a week is too many, especially for people who are behind on multiple debts.
Right now, there are no limits on the number of calls debt collectors can make. The rule also would require collectors who speak with the consumer to wait at least a week before calling again. The proposal would not limit the number of text messages or emails a debt collector could send but would require that emails have an unsubscribe function. Public comment will be open for the next ninety days at Regulations.gov.